Questions we hear before every audit call.

2–4 weeks from contract signing to live in your business. Most launches happen within 3 weeks. The first week is kickoff (we map your workflow, capture your brand voice, set up integrations). The next 1–2 weeks are build + test. Final week is a staged rollout with you watching every agent action before it goes fully autonomous.

No. We configure everything. You only see results — money recovered, calls captured, reviews responded to. Most clients only touch their dashboard once a week to scan results. If you can read an email, you're technical enough.

Yes, but we prioritize Fairfield County clients because we meet in person during kickoff and quarterly. If you're in CT, NY, NJ, or eastern MA we'll work with you. Beyond that, we're remote-only and selective.

Yes. The 9 agents on our site are the productized starting points — most engagements add at least one custom piece. If you have a workflow that's eating your week, bring it to the audit call. We'll tell you honestly whether AI is the right tool or not.

Individual agents start at $1,500 setup + $150/month. Most clients invest $3,500–$10,000 in setup with $300–$700/month recurring. Bundles save 15–30% vs. à la carte — see the bundles on the Agents page.

À la carte = pay for each agent individually, get rolling onboarding. Bundles = one onboarding window, multiple agents go live together, and you save $1,500–$4,000 in setup fees. If you're buying 2 or more agents, the bundle always wins.

Yes — 30 days notice on the monthly recurring fee. Setup fees are one-time and non-refundable after week 2 (when the build is underway). We've never had to lock anyone in — if it's not working, we want you to leave so the next client gets our full focus.

No. The monthly fee covers the agent running, hosting, monitoring, and tuning. Pass-through costs (Twilio SMS fees, AI inference at scale, etc.) are billed at cost with transparent line items — typically $20–$60/month per agent at modest volume. We'll quote these explicitly before signing.

Every customer-facing agent has a configurable approval workflow. You decide if it sends automatically or needs your sign-off. For reputation-sensitive agents (like Google Review responses), we default to approval mode for the first 30 days. Once you trust the output, you flip it to autonomous.

QuickBooks, Stripe, Square, Twilio (SMS), Google Calendar, Calendly, Acuity, Zapier, HubSpot, Resend, Slack, plus most major SMB tools. If you use something we haven't integrated yet, we add it during your build — typically 4–8 hours of additional setup.

30 days of post-launch tuning is included with every setup — unlimited tweaks to tone, escalation rules, and edge cases. After that, your monthly fee covers ongoing maintenance, monitoring, and minor updates. For larger changes (new use cases, new integrations), we quote separately.

Yes — we have 5 live working demos on this site you can try in 60 seconds each. Real AI, generating real output, no signup required. See the Agents page for the full list.

You do, always. We don't train models on your customer data. We don't sell your data. You can export everything any time. Full details on our Data Handling Policy.

For medical/dental clients, agents are built HIPAA-aware — no PHI leaves your environment without proper safeguards (we sign a BAA when relevant). For financial advisors and legal practices, we follow industry-specific compliance frameworks. We'll discuss your specific compliance needs during the audit call so the build handles them correctly from day one.

Zapier connects existing tools using templates — great for simple “if X then Y” logic. Sound Automations are custom-coded AI agents that handle judgment-based tasks: writing personalized messages, calibrating tone over time, handling unexpected customer replies, deciding when to escalate. Templates break the moment a real-world situation doesn't fit the template. Agents adapt.

Every message is tunable to your brand voice — we draw from your existing emails, website copy, and a kickoff conversation to capture how you actually talk to customers. If a specific message lands wrong, you tell us once and we fine-tune. Most clients hit a sweet spot in the first 2 weeks and rarely tune again after that.

Every engagement has a 30-day pilot review. If we can't show measurable ROI in the first 30 days (recovered calls, faster payment, reduced no-shows — whatever the agent was built to do), you don't pay the recurring monthly fee for month 2. Setup fees are non-refundable after week 2 (real work has been done), but we'll work in good faith to make it right.

Most “cheaper” alternatives are Zapier templates or white-labeled SaaS dressed up as “AI.” If you find a comparable custom-built service for less, send us the quote — we'll match it or tell you honestly why theirs is better. We'd rather you save money than be sold a worse product.

Yes — Sound Automations is based in Stamford, CT. We work primarily with small businesses across Fairfield County and can meet in person for kickoff and quarterly reviews. The team behind it has 10+ years of enterprise software experience.